Frequently Asked Questions
Things people ask before booking. Answered honestly, which apparently is also unusual.
Good Questions
We get asked these a lot. Happy to answer them.
General Questions
How often should I have my carpets professionally cleaned?
For most homes without pets, every 12-18 months is a reasonable baseline. But if you have dogs or cats, that changes significantly — pet dander, hair, and accidents build up fast, and we typically recommend every 3-6 months depending on how many animals you have and how much they use the carpeted areas. High-traffic households with kids follow a similar pattern. When in doubt, if you can see it or smell it, it's time.
Do I need to be home during the cleaning?
Not required. A lot of people let me in and go about their day — that's completely fine. If you want to be there for the walk-through at the end, that's great too. Either way works for me.
Are your cleaning products safe for pets and children?
Yes. Neutral pH pre-spray, no harsh chemicals, no residue left behind. Safe for kids and pets. Your home will smell clean when I leave — not like a janitorial supply closet. That's the goal.
How long does the cleaning process take?
Most residential jobs run 1–3 hours depending on what we're doing and how much square footage is involved. Commercial work takes longer. We'll give you a realistic estimate before we start — not a number we made up to get you to book.
Pricing & Payment
How much do your services cost?
Standard clean is $46 per room (100–200 sq ft). Restorative clean is $75 per room. I confirm the final price when I see the space in person — it's usually right in line with the estimate. If something changes, I'll tell you before I start. No surprises at checkout.
What payment methods do you accept?
Cash, check, and all major credit cards. Payment is due when the job's done and you're happy with it. That part's pretty simple.
Do you offer any discounts?
Yes — discounts for military, seniors, and first responders. Just mention it when you book. We appreciate you and we mean that. We thought about it.
Is there a minimum charge?
We have a minimum service charge that varies by service type and location. Contact us for specific details about minimums in your area.
Service-Specific Questions
How long does carpet take to dry?
Typically 6–12 hours for a standard clean — often less. Truck-mounted extraction removes a lot more moisture than a portable unit, so drying is faster than you might expect. You can walk on it right away with clean socks or shoes.
Can you remove pet stains and odors?
Yes. Pet urine treatment is one of the things we do most often. The enzyme treatment neutralizes odors at the source rather than masking them. Severe or long-standing cases may need the full restorative process — if you're not sure, send us a photo and we'll tell you what we think.
Do you move furniture?
Light stuff — chairs, ottomans, small tables — yes. Big stuff like beds, dressers, and entertainment centers we clean around. If you want to move something heavy before I arrive, that's great. If not, we'll work around it.
What's the difference between steam cleaning and low moisture cleaning?
Steam cleaning (hot water extraction) uses hot water and powerful suction for deep cleaning. Low moisture encapsulation uses minimal water and special polymers, ideal for commercial settings needing quick dry times.
Do you offer carpet protector (Scotchgard)?
Unfortunately, carpet protector products containing PFAS chemicals have been banned in Colorado and can no longer be shipped to the state. However, our professional deep cleaning process combined with regular maintenance will keep your carpets looking great and extend their lifespan.
Scheduling & Service Area
How far in advance should I schedule?
3–5 days out is ideal. Same-day and emergency service is sometimes possible — call or text and I'll tell you what I can do. Flood situations especially, don't wait on those.
What areas do you service?
We proudly serve Palmer Lake, Monument, Black Forest, Woodmoor, Gleneagle and surrounding communities. Call us to confirm service in your specific location.
Do you offer weekend appointments?
Yes — Saturday appointments available, and limited Sunday slots. Weekends fill up faster, so book ahead if you can. The online scheduler will show you what's open.
What's your cancellation policy?
Life happens — just give me 24 hours notice if you need to reschedule and we're good. Same-day cancellations may have a small fee, but I'm a reasonable person. Just reach out.
Still have a question?
Text Harry. He's available 24/7 and he genuinely enjoys answering questions. Our crew shows up and does the actual work.
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